NTT
Data Centre Remote Field Service Engineer (L2)
Oregon, United States of America · On-site Working · Full-time · Posted Oct 13, 2026
- Experience
- Moderate level experience is required in the listed technical areas; no number of years is specified.
- Education
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
About the job
Provides remote technical support for data center clients by diagnosing and resolving incidents, coordinating repairs, and maintaining service levels and configuration records.
What you'll do
- Investigate, diagnose, escalate, and resolve technical incidents; coordinate repairs and provide service recovery.
- Monitor service delivery against SLAs, maintain incident and configuration records, and identify service improvements.
- Provide client updates and work with stakeholders, vendors, and colleagues to expedite diagnosis and resolution.
What they ask for
- Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
- Moderate level experience in technical support, diagnosis and troubleshooting, and remote support in Data Center technologies.
- Moderate level experience in call center routing, voice over IP, security/firewalls, networking, and IT infrastructure.
- Excellent spoken and written communication skills.
Nice to have
- Professional-level certification in Data Centre technologies, such as CCNP (DC) or ONTApp.
- Knowledge of vendor technologies such as Cisco, EMC, Dell, or Avaya.
Pay
$32/hr - $49/hr (USD; base pay)
Tools
Cisco, EMC, Dell, Avaya, NetApp, CCNP (DC), ONTApp
Model-written summary · the original posting is authoritative