NTT
Networking Remote Field Service Engineer (L2)
North Carolina, United States of America · On-site Working · Full-time · Posted Oct 13, 2026
- Experience
- Moderate-level experience required; no number of years stated.
- Education
- Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
About the job
Provides remote networking support to clients by diagnosing and resolving incidents, restoring service, and maintaining service-level and configuration records.
What you'll do
- Investigates, prioritizes, diagnoses, and resolves networking incidents; escalates and follows up on unresolved issues.
- Uses support tools and knowledge articles, coordinates with clients, vendors, carriers, and colleagues, and documents resolutions.
- Monitors service delivery against SLAs, performs agreed maintenance, and maintains accurate configuration records.
What they ask for
- Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
- Professional-level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, or ACMP.
- Moderate experience in networking technologies, client technical support, diagnosis and troubleshooting, remote networking support, and relevant technology.
Pay
$32/hr- $49/hr (USD, base pay)
Tools
Cisco, Juniper, Aruba, RiverBed, F5, CCNP, JNCIP, ACMP
Model-written summary · the original posting is authoritative