NTT
Networking Service Delivery Field Support Engineer (L1)
Michigan, United States of America · On-site Working · Full-time · Posted Oct 13, 2026
- Experience
- Entry-level experience; no number of years stated.
- Education
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
About the job
Provides onsite and remote first-line networking support, resolving low-complexity incidents and maintaining client infrastructure and service levels.
What you'll do
- Install, configure, test, and maintain client-site infrastructure and related software.
- Diagnose and resolve first-line incidents, document progress, and escalate unresolved issues to L2 engineers or vendors.
- Coordinate with clients, carriers, and colleagues to restore services and ensure effective handovers.
What they ask for
- Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
- Entry-level experience with networking technologies, technical support, diagnosis and troubleshooting, and remote networking support.
- Good verbal and written communication skills.
- Associate-level certification in networking technologies (e.g., Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).
Pay
$28/hr- $42/hr (USD, base pay)
Tools
Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA
Model-written summary · the original posting is authoritative