Numeral
Onboarding Team Lead
$150K–$180K
San Francisco (HQ) +1 · Hybrid · Full-time · Posted Oct 23, 2026
- Location
- San Francisco (HQ)
New York - Experience
- 5+ years in implementation, onboarding, or operations, with at least 2+ years specifically managing or leading teams through high-growth phases.
About the job
Leads and scales customer implementation and onboarding, managing a team while personally owning about 10 implementations and improving processes and customer outcomes.
What you'll do
- Manage, coach, hire, and train a team of 10+ Implementation Managers while leading about 10 customer implementations end-to-end.
- Own onboarding performance metrics and build scalable playbooks, internal tooling, and processes using AI.
- Support complex customer escalations and partner with Product and Engineering to improve the onboarding experience.
What they ask for
- 5+ years of experience in implementation, onboarding, or operations.
- At least 2+ years managing or leading teams through high-growth phases.
- Experience using AI to improve team efficiency or customer workflows.
- Comfort discussing APIs, data migrations, and complex logic.
Nice to have
- Experience managing onboarding or implementation in high-growth SaaS or Fintech.
- Experience supporting mid-market or enterprise customers; SQL or advanced spreadsheets for operational analysis.
Pay
$150K – $180K USD base salary
Tools
AI, APIs, SQL
AI focus
Use AI to improve team efficiency or customer workflows and refine onboarding processes.
Model-written summary · the original posting is authoritative