Numeric
Customer Success Manager
$145K–$170K
San Francisco · On-site · Manager · Full-time · Posted Jul 30, 2026
- Experience
- 5+ years of accounting experience.
About the job
Own customer relationships and outcomes for a book of Numeric customers, driving adoption, retention, and customer advocacy.
What you'll do
- Manage account health and customer outcomes, including adoption, gross retention, and renewal readiness.
- Lead customer reviews, build champion relationships, detect and address account risk, and coach customers toward AI-enabled workflows.
- Share expansion signals with Sales and specific product feedback with Product; develop references and case studies.
What they ask for
- 5+ years of accounting experience, with deep fluency in the monthly close, reconciliations, and financial reporting.
- Experience measured against customer behavior such as retention, adoption, or time-to-value, with the ability to describe results.
- Strong executive communication and problem-solving skills.
- AI fluency and use of AI tools in daily work.
Nice to have
- CPA.
- B2B SaaS customer success or account management experience selling to finance buyers; NetSuite or other major ERP experience is also welcomed.
Pay
$145K – $170K USD base salary
Tools
NetSuite
AI focus
Use AI agents and internal tooling for customer success workflows; help customers adopt AI-first close processes and connect agents to their financial data.
Model-written summary · the original posting is authoritative