Customer Support Associate

What you'll do

• Manage the support queue and resolve customer issues, including reproducing problems, investigating data and logs, and submitting fixes with AI coding agents.
• Lead incident response and coordinate customer communications, engineering work, monitoring, and follow-up improvements.
• Turn support trends into product improvements and build scalable support systems, including AI agents, knowledge resources, and diagnostic tools.

What they ask for

• 3–6 years of accounting experience with fluency in monthly close, reconciliations, and financial reporting, or technical support, solutions, or implementation experience at a B2B SaaS company selling to finance buyers.
• Depth in at least a couple of areas such as revenue recognition, procure-to-pay and accruals, multi-entity and multi-currency consolidation, cash and bank reconciliation, or audit readiness and controls.
• Technical curiosity and comfort with SQL, APIs, logs, and stack traces; software development experience is not required.
• Daily use of AI tools, proactive problem solving, clear written communication, and sound judgment when prioritizing issues.

Nice to have

• Hands-on NetSuite experience or experience with another major ERP such as Workday Financials, Oracle, or SAP.
• CPA; SQL, git, pull request, or AI coding tool experience; incident response or internal tooling experience.

Pay

$100K – $145K USD base salary

Tools

SQL, APIs, NetSuite, Workday Financials, Oracle, SAP, git, Claude Code

AI focus

Use AI coding agents to investigate and fix bugs, and build AI agents for the help center and support queue; the role calls for daily AI tool use and experimenting with agents.