NVIDIA
Contact Center Manager
$72K–$115K
US, CA, Santa Clara · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 4+ overall years in a customer support environment, including at least 2+ years in a people management role.
- Education
- Bachelor's degree in Business Administration, Management, or equivalent experience.
About the job
Leads NVIDIA’s global contact center team, overseeing customer and partner support, service quality, escalations, and operational improvements.
What you'll do
- Lead, manage, and develop the contact center team while setting expectations and promoting an inclusive, customer-first culture.
- Manage daily inbound phone, email, and chat queues; oversee service levels, quality, customer satisfaction, and high-severity escalations.
- Analyze performance and contact trends, improve workflows, and partner with internal teams and IT to strengthen support operations and tools.
What they ask for
- Bachelor's degree in Business Administration, Management, or equivalent experience.
- 4+ overall years of experience in a customer support environment, including at least 2+ years in a people management role.
- Strong analytical abilities, including assessing performance metrics and developing actionable plans.
- Skilled in contact center software and CRM platforms.
Nice to have
- Advanced degree or comparable experience in a related field; technology-sector or AI-based product experience.
- Proven success improving customer happiness; familiarity with NVIDIA products and services; bilingual or multilingual abilities.
Pay
72,000 USD - 115,000 USD (base salary)
Tools
phone, email, chat, CRM
Model-written summary · the original posting is authoritative