NVIDIA
Senior Customer Success Operations Manager
$176K–$276K
US, CA, Santa Clara · Manager · Full-time · Posted Oct 26, 2026
- Experience
- 12+ years in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
- Education
- BS degree or equivalent experience.
About the job
Leads the design and delivery of digital Customer Success solutions that scale customer and partner adoption, engagement, and value realization.
What you'll do
- Assess enterprise processes, workflows, systems, and data to identify opportunities to scale post-sales journeys.
- Translate adoption strategies and insights into digital workflows, automations, prototypes, and self-service experiences.
- Coordinate with internal teams and external partners to validate, deploy, and continuously improve production-grade capabilities.
What they ask for
- Strong understanding of business processes, enterprise platforms, operational procedures, and data architectures.
- Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
- Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
- Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Nice to have
- Background with NVIDIA AI technologies and platforms.
- Experience with ServiceNow or similar Customer Success workflow platforms; MS in Computer Science or equivalent experience in a related professional background.
Pay
176,000 USD - 276,000 USD (base salary)
Tools
Generative AI, AI agents, workflow automation, CRM, APIs, integrations, enterprise SaaS platforms, ServiceNow
AI focus
Evaluate and operationalize AI agents and other emerging capabilities to improve onboarding, adoption, engagement, and value realization.
Model-written summary · the original posting is authoritative