NVIDIA
Senior Customer Technical Program Manager - Data Center Quality and Sustaining
$200K–$322K
US, CA, Santa Clara +1 · Manager · Full-time · Posted Oct 14, 2026
- Location
- US, CA, Santa Clara
US, TX, Austin - Experience
- Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.
- Education
- BS/MS/PhD in Computer Science, Electrical Engineering, or related field, or equivalent experience.
About the job
Leads customer-facing data center quality and sustaining programs with NVIDIA’s OEM/ODM partners, resolving critical issues and improving customer satisfaction and system quality.
What you'll do
- Coordinate quality and sustaining activities across OEMs/ODMs and large Cloud Service Provider deployments.
- Develop joint quality strategies, standards, metrics, reviews, and corrective or mitigation actions.
- Lead high-profile customer escalations and report quality findings and performance to senior management.
What they ask for
- Proven experience in Enterprise Data Center product quality management and system operational excellence.
- Strong leadership in customer escalations and cross-functional issue resolution.
- Solid understanding of Quality Management Systems (QMS) and Technology Industry standards.
- Technical knowledge of Data Center Infrastructure, HW/SW integration, system topologies, and configurations.
Nice to have
- Quality management certifications (e.g., Six Sigma, CQI, CQM).
- PMP Program Management Certification.
Pay
200,000 USD - 322,000 USD base salary
Tools
Quality Management Systems (QMS), HW/SW
AI focus
NVIDIA uses AI tools in its recruiting processes; the role does not state AI job duties.
Model-written summary · the original posting is authoritative