NVIDIA
Senior HPC Support Engineer - Ethernet and AI Infrastructure
$120K–$207K
US, TX, Remote · Senior · Full-time · Posted Jun 30, 2026
- Experience
- 6+ years in customer support and debugging.
- Education
- Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
About the job
Provides customer-facing technical support for NVIDIA Ethernet and AI infrastructure products, including onsite and remote troubleshooting, installation, maintenance, and issue resolution.
What you'll do
- Serve as the primary customer contact, spending at least one week per month onsite in College Station, Texas, to troubleshoot and resolve technical issues.
- Support product installation, operation, maintenance, and interoperability issues involving Linux and NVIDIA Ethernet technologies.
- Collaborate with Engineering, Marketing, and Support teams; document and improve support processes.
What they ask for
- 6+ years providing in-depth customer support and debugging for hardware and software products.
- Degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
- Demonstrated use of established AI technologies in day-to-day work.
- Enterprise systems engineering knowledge, Linux troubleshooting, and networking expertise, including TCP/IP, Ethernet, routing, and packet-analysis tools.
Nice to have
- Experience with large-scale networking and AI infrastructure, including overlay technologies, RoCE, and QoS.
- Relevant certifications or scripting experience with Python, bash, Ansible, or yaml.
Pay
120,000 USD - 207,000 USD (base salary)
Tools
Linux, NVIDIA Spectrum-X, TCPDUMP, Wireshark, Docker, Kubernetes, Python, Ansible
AI focus
Use established AI technologies in daily work responsibilities; examples include Cursor, Gemini, ChatGPT, Copilot, and Glean.
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