NVIDIA
Senior HPC Support Engineer - Ethernet and AI Infrastructure
$108K–$207K
US, WA, Redmond +3 · Senior · Full-time · Posted Oct 8, 2026
- Location
- US, WA, Redmond
US, MA, Westford
US, NC, Durham
US, CA, Santa Clara - Experience
- 5+ years in customer support and debugging; no alternatives stated.
- Education
- Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
About the job
Provides technical support for NVIDIA Ethernet and AI infrastructure products, resolving customer installation, operation, interoperability, and system issues while coordinating with internal teams.
What you'll do
- Troubleshoot customer issues involving Linux systems, NVIDIA Ethernet switching, and end-to-end solutions such as NVIDIA Spectrum-X.
- Respond to support inquiries and resolve product issues during installation, operation, maintenance, and interoperability.
- Collaborate with Engineering, Marketing, and Support teams; document support methods and provide product feedback.
What they ask for
- 5+ years providing in-depth customer support and debugging for hardware and software products.
- Demonstrated use of Agentic AI technologies such as Claude, Codex, or Cursor in day-to-day work.
- Enterprise systems engineering knowledge, including Linux triage and server hardware or OS troubleshooting.
- Degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience; enterprise networking and Linux expertise, including protocol debugging tools.
Nice to have
- Experience with large-scale networking and AI infrastructure, overlay technologies, RoCE, and QoS.
- HPC/data-center technologies, relevant certifications, or scripting with Python, bash, Ansible, or yaml.
Pay
108,000 USD - 172,500 USD (base salary, Level 3); 120,000 USD - 207,000 USD (base salary, Level 4)
Tools
Linux, NVIDIA Spectrum-X, TCPDUMP, Wireshark, Docker, Kubernetes, Python, Ansible
AI focus
Uses Agentic AI technologies such as Claude, Codex, or Cursor in day-to-day job responsibilities; supports AI infrastructure.
Model-written summary · the original posting is authoritative