NVIDIA
Senior HPC Support Engineer - Ethernet and AI Infrastructure
$108K–$207K
US, TN, Remote · Senior · Full-time · Posted Jun 29, 2026
- Experience
- 5+ years in customer support and debugging.
- Education
- Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
About the job
Provides onsite and remote technical support for NVIDIA Ethernet and AI infrastructure products, serving as the primary customer contact and resolving installation, operation, and interoperability issues.
What you'll do
- Research, reproduce, debug, and resolve customer issues involving Linux systems and NVIDIA Ethernet technologies, including Spectrum-X.
- Respond to support inquiries and resolve installation, operation, maintenance, and interoperability problems.
- Collaborate with Engineering, Marketing, and Support; document support methods and provide product feedback.
What they ask for
- 5+ years providing in-depth customer support and debugging for hardware and software products.
- Academic degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
- Demonstrated use of established AI technologies in day-to-day work.
- Enterprise systems engineering knowledge, Linux triage, and networking expertise, including TCP/IP, Ethernet, routing, and packet-analysis tools.
Nice to have
- Experience with large-scale networking and AI infrastructure, overlay technologies, RoCE, and QoS.
- Relevant certifications or scripting experience with Python, bash, Ansible, or yaml.
Pay
108,000 USD - 172,500 USD base salary (Level 3); 120,000 USD - 207,000 USD base salary (Level 4)
Tools
Linux, NVIDIA Spectrum-X, TCPDUMP, Wireshark, Docker, Kubernetes, Python, Ansible
AI focus
Use established AI technologies in day-to-day work; the posting cites Cursor, Gemini, ChatGPT, Copilot, and Glean.
Model-written summary · the original posting is authoritative