NVIDIA
Senior HPC Support Engineer, InfiniBand - NVLink
$108K–$207K
US, MA, Westford +4 · Senior · Full-time · Posted Aug 5, 2026
- Location
- US, MA, Westford
US, NC, Durham
US, WA, Redmond
US, CA, Santa Clara
US, NY, New York - Experience
- 5+ years in customer support and debugging; no alternatives stated.
- Education
- Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
About the job
Provides customer-facing technical support for NVIDIA InfiniBand, NVLink, GPU, and related HPC networking solutions, including troubleshooting, installation, and operational issues.
What you'll do
- Research, reproduce, debug, and resolve customer technical issues across Linux-based systems and NVIDIA networking and GPU products.
- Respond to support inquiries and resolve installation, operation, maintenance, application, and interoperability problems.
- Document support practices and collaborate with Engineering, Marketing, and Support teams on technical issues and product feedback.
What they ask for
- 5+ years of customer support and debugging in large-scale networking and AI infrastructure environments.
- Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-to-day job responsibilities.
- Excellent verbal and written English skills.
- Academic degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience; networking, Linux administration, packet analysis, containers, virtualization, and cloud infrastructure skills are also specified.
Nice to have
- Working knowledge of InfiniBand, RDMA/RoCEv2, GPU technology, and HPC or clustering data-center technologies.
- Shell scripting (Bash/Python) and relevant Linux, networking, or NVIDIA AI infrastructure certifications.
Pay
108,000 USD - 172,500 USD (base salary) for Level 3; 120,000 USD - 207,000 USD (base salary) for Level 4
Tools
Linux, InfiniBand, NVLink, GPU, Ethernet, TCPDUMP, Wireshark, AWS/OCI
AI focus
Use established Agentic AI technologies (Claude, Codex, Cursor) in day-to-day job responsibilities.
Model-written summary · the original posting is authoritative