NVIDIA
Senior RMA Customer Experience Manager
$136K–$213K
US, CA, Santa Clara · Manager · Full-time · Posted Sep 21, 2026
- Experience
- 12+ years of relevant experience.
- Education
- Bachelor's degree in a relevant field such as Quality Assurance, Business Administration, Engineering, Supply Chain Management, or related fields (or equivalent experience).
About the job
Manages customer RMA cases and replacement-part fulfillment, coordinating supply allocation and customer updates to resolve backlogs and maintain customer uptime.
What you'll do
- Manage RMA cases, prioritize fulfillment against Service Level Agreements, and provide customers with accurate case updates.
- Track RMA metrics, customer installation uptime, and regional buffer stock; identify process improvements and publish weekly status updates.
- Coordinate supply allocations with account, planning, production, repair, quality, and manufacturing teams; train and support other case managers.
What they ask for
- Bachelor's degree in a relevant field or equivalent experience.
- 12+ years of relevant experience.
- Strong analytical and problem-solving skills, including proficiency in presenting graphs, metrics, and data visualizations.
- Excellent presentation and written and verbal communication skills for cross-functional and customer collaboration.
Nice to have
- Knowledge of supply chain dynamics, inventory management, and case management applications.
Pay
136,000 USD - 212,750 USD (base salary)
AI focus
NVIDIA uses AI tools in its recruiting processes; the job posting does not describe AI work as part of this role.
Model-written summary · the original posting is authoritative