NVIDIA
Senior RMA Customer Service Transformation Engineer
$176K–$276K
US, CA, Santa Clara · Senior · Full-time · Posted Aug 28, 2026
- Experience
- Over 12 years; ideally within service, repair, and/or supply chain operations.
- Education
- Bachelor’s degree in business, supply chain, operations, engineering, information systems, or equivalent experience.
About the job
Leads transformation of customer service and case management processes, systems, and tools across worldwide service and repair supply chain operations.
What you'll do
- Own customer-facing case workflows from intake and triage through resolution and closure, addressing blocking issues and communications.
- Partner across service, repair, logistics, planning, quality, IT, business teams, and customers to improve service outcomes.
- Analyze service performance and case trends, drive corrective actions, and deliver reporting, governance, and transformation initiatives.
What they ask for
- Over 12 years of experience in large enterprise customer relations and case coordination, ideally in service, repair, and/or supply chain operations.
- Practical experience with customer service platforms and tools, including SFDC, CRM, case management, ticketing, workflow, and service management systems.
- Knowledge of customer service processes and service and repair supply chain operations, including planning, logistics, inventory, fulfillment, and repair.
- Bachelor’s degree in business, supply chain, operations, engineering, information systems, or equivalent experience.
Nice to have
- Experience transforming customer service or case management for hi-technology products with large enterprise (Hyperscalers) and data center service providers.
- Lean, Six Sigma, APICS, PMP, ITIL, or similar operational certification.
Pay
176,000 USD - 276,000 USD (base salary)
Tools
SFDC, CRM, case management, ticketing, workflow, service management systems, dashboards
Model-written summary · the original posting is authoritative