NVIDIA
Senior Staff Site Reliability Operations
$184K–$264K
US, WA, Seattle · Senior Staff · Full-time · Posted Sep 11, 2026
- Experience
- 12+ years; includes 5+ years in a senior, lead, or escalation-tier role.
- Education
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
About the job
Leads site reliability operations and Tier 3 support, resolving complex infrastructure issues, managing incidents and service delivery, and representing site needs in global IT initiatives.
What you'll do
- Own day-to-day site operations, service quality, asset lifecycle, and Tier 3 escalations; lead major incidents and drive permanent fixes.
- Lead site support engineers, set technical standards, mentor staff, and maintain the site knowledge base and runbooks.
- Automate diagnostics and remediation, address recurring reliability issues, and represent site priorities in regional and global IT initiatives.
What they ask for
- 12+ years in enterprise support engineering, infrastructure, or end user services, including 5+ years in a senior, lead, or escalation-tier role in a multi-site environment.
- Hands-on experience across Active Directory and hybrid Entra ID, Exchange hybrid, Windows and Linux server, virtualization, enterprise storage, and datacenter hardware.
- Experience with enterprise endpoint management, Windows 11, Microsoft 365, endpoint security and vulnerability remediation; database operations support and networking fundamentals.
- Scripting and automation in Python, PowerShell, or Bash; ServiceNow or similar ITSM; willingness to work on-site, join on-call rotation, and support after-hours maintenance.
Nice to have
- Experience supporting engineering, lab, R&D, or manufacturing environments.
- Experience leading a site buildout, relocation, or major migration, or influencing global standards and tooling roadmaps.
Pay
184,000 USD - 264,500 USD (base salary)
Tools
Active Directory, Entra ID, Exchange, Windows, Linux, Intune, Autopilot, PowerShell
AI focus
Champion AI-driven and agentic solutions that advance SRO strategy.
Model-written summary · the original posting is authoritative