NVIDIA
Senior Staff Site Reliability Operations Technical Lead
$184K–$264K
US, NC, Durham · Senior Staff · Full-time · Posted Sep 11, 2026
- Experience
- 12+ years, including 5+ years in a senior, lead, or escalation-tier role.
- Education
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
About the job
Leads site reliability operations and Tier 3 technical support, resolving complex infrastructure issues, directing incident response, and improving service reliability at NVIDIA’s Durham site.
What you'll do
- Own site operations, service quality, asset lifecycle, endpoint compliance, and vulnerability remediation.
- Lead Tier 3 escalations, major incidents, root-cause analysis, and permanent fixes across infrastructure and endpoint services.
- Set technical standards for site engineers, automate support work, and represent site priorities in regional and global IT initiatives.
What they ask for
- 12+ years in enterprise support engineering, infrastructure, or end user services, including 5+ years in a senior, lead, or escalation-tier role in a multi-site environment.
- Hands-on expertise across Active Directory and hybrid Entra ID, Exchange hybrid, Windows and Linux server, virtualization, enterprise storage, and datacenter hardware.
- Enterprise endpoint management, Windows 11, Microsoft 365, endpoint security and vulnerability remediation; database operations support and networking fundamentals.
- Python, PowerShell, or Bash automation; ServiceNow or similar ITSM; technical leadership and executive-level incident communication; willingness to work on-site, join on-call rotation, and support after-hours work.
Nice to have
- Experience supporting engineering, lab, R&D, or manufacturing environments.
- Site buildout, relocation, or major migration leadership; global standards influence; executive support, AV, hybrid conference rooms, or build automation.
Pay
184,000 USD - 264,500 USD base salary
Tools
Active Directory, hybrid Entra ID, Exchange hybrid, Windows, Linux, Intune, Autopilot, Python
AI focus
Champion AI-driven and agentic solutions that advance SRO strategy. NVIDIA also uses AI tools in its recruiting processes.
Model-written summary · the original posting is authoritative