Senior Staff Software Engineer - Agentic IT Operations

What you'll do

• Own the reference architecture and engineering standards for enterprise agentic AI, including safety, evaluation, reliability, and observability.
• Build autonomous, LLM-based systems and integration platforms for employee support, endpoint services, and IT operations.
• Drive cross-organizational technical decisions and mentor senior and staff engineers.

What they ask for

• Bachelor’s or Master’s degree in a related field, or equivalent experience.
• 12+ years of hands-on software engineering experience building and operating production systems at scale, with deep expertise in Infrastructure, SRE, DevOps, Platform, or Production Engineering.
• Production experience with agentic AI or LLM-based systems, including autonomous execution, tool calling, RAG, safeguards, evaluation, and governance.
• Production-grade proficiency with infrastructure-as-code, CI/CD, Kubernetes, cloud platforms, monitoring and observability tools, and Python, Go, or equivalent languages.

Nice to have

• Experience defining and scaling enterprise agentic AI or automation platforms, or building agent orchestration, evaluation, or LLM observability infrastructure.
• Experience with event-driven or workflow-orchestration architectures, or deep knowledge of ServiceNow or comparable ITSM/ERP platforms.

Pay

200,000 USD - 322,000 USD (base salary)

Tools

Kubernetes, AWS, GCP, Azure, Prometheus, Grafana, Datadog, PagerDuty

AI focus

Develops and operates agentic AI systems for enterprise IT, including LLM-based agents, tool calling, RAG, orchestration, autonomous workflows, evaluation, and safety controls.