NVIDIA
Senior Technical Support Lead - Ethernet and AI Infrastructure
$120K–$230K
US, CA, Santa Clara +1 · Senior · Full-time · Posted Oct 7, 2026
- Location
- US, CA, Santa Clara
US, WA, Seattle - Experience
- 8+ years.
- Education
- Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
About the job
Provides technical support for customers deploying NVIDIA networking and GPU infrastructure, diagnosing complex issues and coordinating solutions with internal teams.
What you'll do
- Troubleshoot customer installation, operation, maintenance, and interoperability issues across Linux-based networking and AI infrastructure.
- Respond to customer inquiries by phone, email, and conference calls; research, reproduce, and resolve technical problems.
- Collaborate with Engineering, Marketing, and Support, and document support practices and product feedback.
What they ask for
- 8+ years of customer support and debugging experience in large-scale networking and AI infrastructure.
- Degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
- Demonstrated use of Agentic AI technologies such as Claude, Codex, or Cursor in day-to-day work.
- Networking and routing, packet analysis, network device operations, Linux administration and performance, containers, virtualization, and cloud infrastructure expertise.
Nice to have
- Experience with InfiniBand, RDMA/RoCEv2, and GPU technology; HPC or clustering technologies such as NCCL, MPI, or Slurm/SchedMD.
- Shell scripting (Bash/Python) or relevant networking, Linux, or NVIDIA AI Infrastructure certifications.
Pay
120,000 USD - 207,000 USD (base salary, Level 4); 144,000 USD - 230,000 USD (base salary, Level 5)
Tools
Linux, InfiniBand, NVLink, Ethernet, TCPDUMP, Wireshark, AWS/OCI, Claude
AI focus
Supports AI infrastructure and GPU technology, and requires use of Agentic AI technologies (Claude, Codex, Cursor) in day-to-day responsibilities.
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