Okta
Customer Success Executive
$182K–$281K
Los Angeles, California +3 · Full-time · Posted Sep 4, 2026
- Location
- Los Angeles, California
San Francisco, California
Seattle, Washington
San Francisco, CA, United States - Experience
- 10+ years; no alternatives stated.
About the job
Leads enterprise customer success at Okta by aligning its solutions with customers’ business priorities to drive value, retention, adoption, and growth.
What you'll do
- Build executive relationships, develop success plans and business reviews, and demonstrate measurable customer value.
- Coordinate cross-functional teams to address escalations, reduce renewal risk, and identify expansion opportunities.
- Gather customer feedback and guide adoption of relevant products and features, including agentic capabilities.
What they ask for
- 10+ years in customer success, account management, or consulting, managing relationships with large, complex enterprises.
- Demonstrated record of delivering and scaling exceptional customer experience.
- Strong executive relationship management, communication, analytical, and problem-solving skills.
- Willingness to travel up to 25%.
Nice to have
- Experience with a SaaS-based technical enterprise product.
- Experience with enterprise security tools.
Pay
$204,000 — $281,000 USD (annual OTE); $182,000 — $250,800 USD (annual OTE)
Tools
SaaS
AI focus
Help customers adopt and benefit from Okta's agentic capabilities.
Model-written summary · the original posting is authoritative