Software Engineer, Customer Experience

What you'll do

• Triage, reproduce, and resolve developer issues; engage with users and the open-source community on GitHub and Discord.
• Build support systems and tools, including triage tooling, diagnostics, self-serve debugging, and internal dashboards.
• Fix bugs and improve docs, error messages, and diagnostics; communicate recurring user issues to product and engineering.

What they ask for

• Software engineering experience and genuine interest in helping users.
• Ability to reproduce unfamiliar environments, read stack traces, run models, and debug real setups.
• Comfort diving into a large open-source codebase.
• Clear, empathetic communication and comfort with ambiguity.

Nice to have

• Go experience.
• Experience with model deployment, GPU/ML infrastructure, or developer tools.

Tools

Go, GitHub, Discord