OnLogic
Customer Success Specialist
$65K–$80K
South Burlington, Vermont +1 · Full-time · Posted Oct 13, 2026
- Location
- South Burlington, Vermont
Cary, North Carolina - Experience
- At least 3 years in Customer Success, Account Support, Account Management, or Sales Operations.
- Education
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field (equivalent professional experience will be considered).
- Visa sponsorship
- Must be able to work in the U.S. without visa sponsorship, now and in the future.
About the job
Supports and grows OnLogic’s customer accounts through proactive account care, post-sale support, issue resolution, and retention-focused outreach.
What you'll do
- Nurture customer accounts, monitor reorder cycles and account health, and provide post-sale support, repurchase quotes, and product migration assistance.
- Resolve complex support requests and escalations in HubSpot, coordinating across internal teams and advocating for customer needs.
- Identify and route expansion opportunities to Sales, track customer success metrics, and maintain accurate CRM records.
What they ask for
- At least 3 years of experience in Customer Success, Account Support, Account Management, or Sales Operations.
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field (equivalent professional experience will be considered).
- Proficiency with CRM systems for ticketing, account tracking, and workflow automation.
- Ability to work in the U.S. without visa sponsorship, now and in the future.
Nice to have
- Prior experience or knowledge of industrial compute, rugged edge systems, or tech hardware.
Pay
$65,000 to $80,000 (base salary)
Tools
HubSpot
Model-written summary · the original posting is authoritative