Ontic
Client Support Specialist
$65K–$75K
Austin, Texas, United States · Hybrid · Full-time · Posted Oct 14, 2026
- Experience
- 3–5 years of software support and/or onboarding experience (preferred).
- Visa sponsorship
- Work must be performed within the United States by individuals authorized to work in the U.S. and who are U.S. citizens.
About the job
Supports Ontic clients by resolving platform issues, managing requests, and coordinating with internal teams to improve the customer experience.
What you'll do
- Manage support tickets and client requests through resolution, keeping stakeholders informed.
- Create and improve support documentation and the client knowledge portal.
- Coordinate with clients, Client Success, Product, and development teams; report on issue, bug-closure, and SLA metrics.
What they ask for
- Work must be performed in the United States by U.S. citizens authorized to work in the U.S.
- The role follows a hybrid schedule based out of the Austin, TX office, with work hours of 1:00 PM to 10:00 PM Central Time.
Nice to have
- 3–5 years of experience providing software support and/or onboarding services in a browser-based SaaS organization.
- Experience with support ticket queues, client-facing support, data analysis, and product documentation.
Pay
$65K – $75K (base salary); Offers Bonus (amount not stated)
Tools
Freshdesk, Jira, Salesforce, Excel, Google Sheets, G Suite, Zoom, Slack
AI focus
Knowledge of AI-native support practices using LLMs and automation tools to improve ticket resolution, knowledge retrieval, customer communication, and operational efficiency is preferred.
Model-written summary · the original posting is authoritative