Ontic
Principal Success Manager - Strategic Accounts
$150K–$160K
Remote, United States · Remote · Principal · Full-time · Posted Aug 19, 2026
- Experience
- 10+ years; the last 3-4 years focused on delivering value to high-profile strategic accounts.
About the job
Own post-sale success for strategic Fortune 500 accounts, guiding clients through adoption, value realization, renewals, and expansion.
What you'll do
- Manage strategic client relationships and advise clients on platform optimization and success planning.
- Drive adoption, measure value and ROI, and lead executive business reviews.
- Own renewal forecasting and retention while partnering with Sales on account expansion.
What they ask for
- 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients.
- The last 3-4 years focused on delivering value to high-profile strategic accounts.
- Proven ability to manage complex, high-touch client relationships and deliver strategic value.
- Strong executive presence and ability to engage and influence C-suite stakeholders.
Nice to have
- Experience with SaaS platforms, preferably enterprise B2B or security-related solutions.
- Familiarity with Salesforce, JIRA, Gainsight, ChurnZero, and Pendo; corporate security experience is a bonus.
Pay
$150K – $160K USD base salary
Tools
SFDC, JIRA, Pendo, Salesforce, Gainsight, ChurnZero
Model-written summary · the original posting is authoritative