Opal Security
Senior Customer Success Engineer
$120K–$180K
Remote · Remote · Senior · Full-time · Posted Oct 14, 2026
- Experience
- 5+ years in a customer-facing technical role.
About the job
Own the technical customer experience after sale by implementing and integrating Opal, resolving complex support issues, and helping enterprise teams adopt the product.
What you'll do
- Lead tier 2/3 customer support, investigate issues, coordinate engineering escalations, and remain accountable through resolution.
- Plan and deliver customer implementations, including identity, SSO, SCIM, cloud, app, Terraform, and API integrations.
- Drive technical adoption, create customer documentation and playbooks, and relay feedback and bugs to product and engineering.
What they ask for
- 5+ years in a customer-facing technical role.
- Knowledge of SSO, SAML, OIDC, OAuth, SCIM, identity providers, and enterprise access management.
- Hands-on experience with AWS, Azure, or GCP, and Terraform and Kubernetes.
- Experience leading customer implementations from kickoff to go-live.
Nice to have
- Experience in security or identity SaaS.
- Experience at a Series A-C company.
Pay
$120K – $180K (base salary)
Tools
SSO, SAML, OIDC, OAuth, SCIM, AWS, Azure, GCP
Model-written summary · the original posting is authoritative