Opal Security
Strategic Customer Success Manager
$150K–$240K
San Francisco · Hybrid · Manager · Full-time · Posted Oct 10, 2025
- Experience
- 7+ years in customer success, technical account management, or strategic account management.
About the job
Own post-go-live relationships with strategic enterprise customers, driving adoption and value, managing risk and renewals, identifying expansion opportunities, and shaping Opal’s customer success processes.
What you'll do
- Create success plans, drive adoption, and run business reviews focused on customer outcomes.
- Build practitioner and executive relationships; monitor customer health, lead save plans, and flag renewal risk.
- Identify expansion opportunities, relay structured feedback to product and engineering, and help build customer success playbooks.
What they ask for
- 7+ years in customer success, technical account management, or strategic account management, including large enterprise customers and executive sponsors.
- Ability to work with infrastructure-as-code tools such as Terraform and discuss cloud environments, SSO, SCIM, and APIs.
Nice to have
- Experience at a Series A–C company or willingness to thrive in an early-stage environment.
- Experience in or adjacent to identity, access management, or security.
Pay
$150K – $240K (USD; base salary or total pay not specified)
Tools
Terraform, AWS, Azure, GCP, SSO, SCIM, APIs
AI focus
Support customer governance of what AI agents can see and access.
Model-written summary · the original posting is authoritative