OpenAI
AI Support Engineer, Government - San Francisco, CA
$180K–$260K
San Francisco · Hybrid · Full-time · Posted Aug 31, 2026
- Experience
- 8+ years; User Operations, Engineering, Support Engineering, or similar technical roles.
- Education
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
- Visa sponsorship
- Applicants must be U.S. citizens and able to obtain and maintain a Tier 4 (High Risk Public Trust) background investigation.
About the job
Provides technical support to U.S. government and public-sector customers using OpenAI products, resolving complex issues and improving support operations.
What you'll do
- Troubleshoot and resolve customer issues, including those involving FedRAMP security and compliance needs, and serve as an escalation point.
- Partner with Engineering, Product, and Go-To-Market teams to prevent recurring problems and scale solutions.
- Automate workflows and improve support tooling using scripting and AI capabilities.
What they ask for
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
- Expert-level SaaS troubleshooting skills and ability to communicate complex technical issues clearly.
- Bachelor’s degree in a relevant technical field or equivalent practical experience.
- U.S. citizenship and ability to obtain and maintain a Tier 4 (High Risk Public Trust) background investigation.
Nice to have
- Experience in high-growth tech startups or other fast-paced environments.
- Experience using emerging technologies to script code and automate repetitive tasks.
Pay
$180K – $260K USD base salary; equity offered, amount not stated.
Tools
Codex, ChatGPT, OpenAI API, Python
AI focus
Use emerging AI capabilities and AI-powered workflows to automate support operations, improve internal tooling, and reduce manual effort.
Model-written summary · the original posting is authoritative