OpenAI
AI Support Engineer, Government - Washington, D.C.
$162K–$234K
Washington, DC · Hybrid · Full-time · Posted Aug 31, 2026
- Experience
- 8+ years.
- Education
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
- Visa sponsorship
- Applicants must be U.S. citizens and able to obtain and maintain a Tier 4 (High Risk Public Trust) background investigation.
About the job
Supports U.S. government and other public-sector customers by troubleshooting complex platform issues and improving support operations through automation and AI.
What you'll do
- Troubleshoot and resolve customer issues, including escalations involving FedRAMP and security or compliance needs.
- Partner with Engineering, Product, and Go-To-Market teams to prevent recurring problems and scale solutions.
- Build automation and AI-powered workflows to improve internal tools, team efficiency, and the customer experience.
What they ask for
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
- Expert-level SaaS troubleshooting skills and ability to understand new technologies and complex concepts.
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
- U.S. citizenship and ability to obtain and maintain a Tier 4 (High Risk Public Trust) background investigation.
Nice to have
- Experience in high-growth tech startups or other fast-paced environments.
- Comfort using technologies such as Codex, ChatGPT, or OpenAI API to script or engineer code, such as Python.
Pay
$162K – $234K USD base salary
Tools
Codex, ChatGPT, OpenAI API, Python
AI focus
Use emerging AI capabilities and AI-powered workflows to automate support operations, improve internal tooling, and scale customer support.
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