OpenAI
AI Support Engineer - San Francisco
$180K–$260K
San Francisco · Full-time · Posted Feb 24, 2026
- Experience
- 8+ years in User Operations, Engineering, Support Engineering, or similar technical roles.
- Education
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
About the job
Provides technical customer support for OpenAI products, resolving complex issues and improving support operations through automation and AI-powered workflows.
What you'll do
- Troubleshoot customer API, integration, authentication, and production issues; own investigations through resolution.
- Partner with Engineering, Product, and other teams to address escalations, prevent recurring issues, and scale solutions.
- Improve support efficiency and customer experience by implementing automation and AI-powered workflows; provide occasional holiday and weekend on-call coverage.
What they ask for
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
- Expert-level SaaS troubleshooting skills.
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
- Strong customer communication, relationship-building, critical thinking, and complex problem-solving skills.
Nice to have
- Experience in high-growth tech startups or other fast-paced environments.
- Comfort using emerging technologies to write scripts or code for automation and tool integrations.
Pay
$180K – $260K USD base salary
Tools
Codex, ChatGPT, OpenAI API, Python
AI focus
Use automation, agents, and AI technology to improve internal tooling, automate workflows, and scale support operations.
Model-written summary · the original posting is authoritative