OpenAI
AI Support Engineer - San Francisco (Weekend Shift)
$180K–$260K
San Francisco · Full-time · Posted Jun 9, 2026
- Experience
- 8+ years in User Operations, Engineering, Support Engineering, or similar technical roles.
- Education
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
About the job
Provides advanced technical support to OpenAI customers, resolving complex platform issues and improving support operations through automation and AI-powered workflows.
What you'll do
- Troubleshoot customer API, integration, authentication, and production issues; own investigation through resolution.
- Escalate and prevent recurring problems in partnership with customers and Engineering, and share learnings with Product and Go-To-Market teams.
- Improve support efficiency and customer experience through scripting, automation, and AI-powered workflows.
What they ask for
- Expert-level SaaS troubleshooting skills.
- Strong customer and cross-functional communication, including during high-stakes live incidents.
- Critical thinking and ability to resolve complex technical issues.
- Bachelor’s degree in a relevant technical field, or equivalent practical experience.
Nice to have
- Experience in high-growth tech startups or other fast-paced environments.
- Comfort using emerging technologies to script or engineer code, such as Python, for automation and tool integration.
Pay
USD 180K – USD 260K base salary; equity offered, amount not stated.
Tools
Codex, ChatGPT, OpenAI API, Python
AI focus
Use automation, agents, OpenAI technology, and AI-powered workflows to improve internal tools, automate operational workflows, and scale customer support.
Model-written summary · the original posting is authoritative