OpenAI
Cyber Operations Lead, Critical Harm Operations
$252K–$335K
San Francisco · Hybrid · Full-time · Posted Aug 31, 2026
- Experience
- 8+ years in a relevant field, including 4+ years leading teams.
About the job
Leads Cyber Operations strategy and execution, making high-risk cyber judgments and building the people, processes, quality systems, and automation that support safe, scalable enforcement.
What you'll do
- Set Cyber Operations strategy, operating models, roadmaps, SOPs, escalation paths, and quality goals.
- Lead and develop reviewers and operational teams while managing quality, coverage, productivity, and SLA performance.
- Build evaluation and automation systems, diagnose operational risks, and represent Cyber Operations in high-stakes decisions.
What they ask for
- 8+ years in cybersecurity, cyber intelligence, threat intelligence, incident response, security research, or a related field.
- 4+ years leading teams.
- Strong cyber judgment and experience with high-stakes operations, reviewer programs, QA systems, escalation workflows, or vendor/BPO programs.
- Analytical, communication, coaching, and stakeholder-influence skills; ability to translate complex cyber and policy judgment into reviewer-usable guidance.
Nice to have
- Built and scaled a cyber operations, cyber intelligence, or abuse-prevention capability.
- Designed and launched human-in-the-loop automation or evaluation systems.
Pay
$252K – $335K USD base salary
AI focus
The role supports safety and enforcement operations for AI products, including ChatGPT, API, Codex, and agents; it builds safe automation and evaluation systems to improve operational quality and scale.
Model-written summary · the original posting is authoritative