OpenAI
Dedicated Support Engineer - San Francisco
$180K–$260K
San Francisco · Hybrid · Full-time · Posted Sep 24, 2026
- Experience
- Significant experience requested; no number of years stated.
About the job
Provides hands-on technical support for strategic customers, resolving complex production issues and improving the reliability of their OpenAI deployments.
What you'll do
- Investigate and resolve customer technical issues using logs, telemetry, reproduction, and systems-level analysis; coordinate escalations when needed.
- Own customer-impacting incidents, communicate with stakeholders, and lead follow-up to prevent recurrence.
- Monitor customer integrations and turn recurring issues into runbooks, tooling, workflow improvements, and AI-powered automation.
What they ask for
- Significant experience in Support Engineering, Solutions Engineering, Solutions Architecture, or another role diagnosing complex production issues.
- Expert troubleshooting across APIs, distributed systems, cloud infrastructure, and enterprise integrations.
- Experience leading or centrally coordinating customer-impacting incidents, including assessment, communication, root-cause analysis, and follow-through.
- Ability to write code or scripts to reproduce issues, investigate systems, automate work, and improve tools.
Nice to have
- Experience with Python, JavaScript, or similar languages.
Pay
$180K – $260K USD base salary; equity offered (amount not stated)
Tools
Python, JavaScript
AI focus
Use OpenAI products, agents, and emerging AI capabilities to transform technical support; develop AI-powered automation.
Model-written summary · the original posting is authoritative