OpenAI
Head of Employee Tech & Experience (ETX)
$313K–$347K
San Francisco · Hybrid · Director · Full-time · Posted Sep 22, 2026
About the job
Leads OpenAI’s global Employee Tech & Experience organization, setting strategy and scaling services to improve employee experience, reliability, and productivity.
What you'll do
- Lead global Helpdesk, SysOps, Logistics, and AV teams, setting shared strategy and accountability for employee outcomes.
- Direct investment and service design to simplify employee journeys and improve reliability, security, responsiveness, and resolution times.
- Expand agent-led workflows, develop leaders, and drive adoption and measurable improvements with company leadership.
Pay
$313K – $347K USD base salary
AI focus
Advance agent-led work by expanding what agents can own end to end and redesigning workflows and the operating model to deliver measurable amplification.
Model-written summary · the original posting is authoritative