OpenAI
Operations Analyst, User Safety & Risk Operations
$252K–$280K
San Francisco · Hybrid · Full-time · Posted Aug 17, 2026
- Experience
- 8+ years; experience may be in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field.
About the job
Own ambiguous user safety and risk problems, investigate signals, and build scalable operational workflows, tools, and interventions across product launches and other risk areas.
What you'll do
- Analyze user reports, case narratives, escalations, and operational metrics to identify risks and interventions.
- Build and improve workflows, tools, automations, and decision aids, measuring their operational impact.
- Lead investigations, incident response, launch readiness, and coordination with internal and external partners.
What they ask for
- 8+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field.
- Strong ability to analyze quantitative and unstructured qualitative information.
- Technical fluency and hands-on experience with AI tools, dashboards, and data tooling.
- Ability to work independently, exercise judgment in sensitive situations, and communicate clearly across teams.
Nice to have
- Experience in trust and safety, fraud, product safety, integrity, or another adversarial or high-severity risk domain.
- Experience with SQL, lightweight scripting, no-code tools, workflow automation, or AI-assisted development.
Pay
$252K – $280K USD base salary
Tools
SQL
AI focus
Build or prototype AI-assisted tools and practical solutions to improve safety and risk operations.
Model-written summary · the original posting is authoritative