OpenAI
Safety Response Operations Lead
$252K–$280K
San Francisco · Hybrid · Full-time · Posted Aug 28, 2026
- Experience
- 8+ years in a listed related field; 4+ years of direct people leadership or senior-level operational ownership.
About the job
Leads a regional safety response team, handles high-risk cases, and coordinates regional operations and cross-functional safety escalations.
What you'll do
- Lead and coach Safety Response Analysts while owning regional utilization, SLA, backlog, and quality outcomes.
- Handle and oversee complex, high-risk cases, including frontline investigations, enforcement decisions, and regulatory or legal escalations.
- Coordinate with Product, Policy, Legal, Investigations, and regional partners; improve workflows, tools, automation, and escalation paths.
What they ask for
- 8+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity.
- 4+ years of direct people leadership or senior-level operational ownership.
- Deep familiarity with trust and safety operations across multiple risk areas, including relevant legal, policy, and technical considerations.
- Experience applying AI tools and automation to operational workflows, with judgment about where human review is essential.
Pay
$252K – $280K USD base salary
AI focus
Apply AI tools and automation to improve operational workflows while retaining human review where essential.
Model-written summary · the original posting is authoritative