OpenAI
Senior Support Engineer - San Francisco
$234K–$260K
San Francisco · Senior · Full-time · Posted Feb 19, 2026
- Experience
- 8+ years in technical operations roles such as SRE/NOC.
- Education
- Bachelor’s degree in Computer Science or a related field.
About the job
Provides advanced technical support to strategic enterprise customers using OpenAI’s API, leading complex troubleshooting, monitoring, and incident-response operations.
What you'll do
- Design and run monitoring, alerting, and operational processes for strategic customers and a 24x7 response team.
- Lead incident response and work with Engineering on reliability reviews, operational readiness, and follow-up improvements.
- Scale support operations through automation and AI, and improve workflows using operational metrics and incident analyses.
What they ask for
- 8+ years of experience in technical operations roles such as SRE/NOC, including monitoring-system design and production troubleshooting.
- Bachelor’s degree in Computer Science or a related field.
- Experience leading incident response for high-severity outages, including coordination, root cause analysis, and follow-ups.
- Strong scripting or software engineering skills, plus understanding of cloud infrastructure and distributed systems.
Nice to have
- Hands-on experience with metrics, logging, and tracing for distributed systems, including SLIs/SLOs, alert tuning, and dashboard creation.
- Experience with cloud services, load balancers, databases, and containerized applications.
Pay
$234K – $260K USD base salary
Tools
Python
AI focus
Use automation and AI technologies to scale support operations and shape AI-driven technical support.
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