OpenAI
Service Design Program Manager, Support
$216K–$310K
San Francisco · Hybrid · Manager · Full-time · Posted Oct 22, 2026
- Experience
- 8+ years of relevant experience in service design or closely related roles.
- Education
- Bachelor’s degree in Service Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field, or equivalent practical experience.
About the job
Improves customer support experiences across OpenAI products by researching needs, redesigning service journeys and workflows, and leading changes through implementation and evaluation.
What you'll do
- Research customer and team needs, map support journeys, and identify improvement opportunities.
- Partner with Product, Engineering, Support Delivery, and Operations to prioritize and implement service improvements.
- Present findings and recommendations, and measure the impact of changes on customers and support teams.
What they ask for
- Bachelor’s degree in Service Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field, or equivalent practical experience.
- Strong qualitative research and synthesis skills, including combining customer insights with operational data.
- Experience designing across customer touchpoints, internal workflows, systems, and team handoffs.
- Experience leading ambiguous cross-functional projects and taking service improvements through rollout, adoption, and evaluation.
Pay
$216K – $310K USD base salary
AI focus
Use AI tools to support research synthesis, explore service design options, and prototype workflows; validate outputs and apply judgment about where human input is essential.
Model-written summary · the original posting is authoritative