Service Designer, Intelligence & Investigations

What you'll do

• Map investigative workflows and lead cross-team design improvements through implementation and evaluation.
• Combine case research and operational data to identify priorities and determine whether workflow or tool changes are needed.
• Guide engineering decisions and assess whether changes improve investigative timeliness, decision quality, and team effectiveness.

What they ask for

• 8+ years of relevant experience in service design or closely related roles, owning complex operational workflow improvements from research through implementation and evaluation.
• Bachelor’s degree in Service Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field, or equivalent practical experience.
• Strong qualitative research and synthesis skills, including combining investigator insights with operational data.
• Experience designing across internal tools, SME workflows, and systems, and leading ambiguous cross-functional projects; experience using AI tools with sound judgment about sensitive information, validation, and human review.

Nice to have

• Experience designing services around the needs of people who use and operate them.
• Experience in sensitive operational environments.

Pay

$198K – $288K USD base salary

AI focus

Use AI tools to support research synthesis, explore service design options, and prototype workflows, with attention to sensitive information, output validation, and human review.