OpenAI
Strategy & Operations, Support
$216K–$310K
San Francisco · Full-time · Posted Oct 9, 2026
- Experience
- 8+ years in operations, strategy, and consulting, with at least 5 years building and leading customer-facing operations.
About the job
Leads strategic and operational initiatives to scale and improve OpenAI’s customer support organization and customer experience.
What you'll do
- Develop and operationalize support systems, processes, and programs; identify and prioritize initiatives with leaders.
- Partner with product, engineering, and data teams to address operational challenges and scaling opportunities, including automation and self-service.
- Coordinate cross-functional launches, assess strategic impacts, execute operational work, and drive change management.
What they ask for
- 8+ years of experience in operations, strategy, and consulting, including at least 5 years building and leading customer-facing operations.
- Experience delivering high-impact work in a technical environment and influencing executives and senior leaders.
- Strong analytical skills, including data modeling and operational forecasting.
- Excellent communication and collaboration skills; able to take end-to-end ownership of large, ambiguous problems.
Pay
$216K – $310K USD base salary
AI focus
Plan and execute the evolution of customer support in response to AI, including support automation and new tools and organizational approaches.
Model-written summary · the original posting is authoritative