OpenAI
Support Delivery Lead, Government
$284K–$315K
Washington, DC · Hybrid · Full-time · Posted Jul 17, 2026
- Experience
- 12+ years in a related technical field; 6+ years leading relevant teams.
- Education
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
- Visa sponsorship
- Applicants must be U.S. citizens, U.S. nationals, or U.S. persons (U.S. lawful permanent residents, refugees, and asylees).
About the job
Build and lead technical support delivery for government and public-sector customers, resolving complex issues and improving support operations and products.
What you'll do
- Build and develop a team of support engineers and set technical and operational direction, standards, measures, and coverage.
- Lead escalations and customer relationships, coordinating internal experts to resolve complex issues.
- Partner across teams to improve support processes, documentation, tools, launch readiness, product quality, and customer experience.
What they ask for
- 12+ years in technical support engineering, software engineering, customer engineering, site reliability, infrastructure, or a related technical field.
- 6+ years leading technical support engineering, customer engineering, or software engineering teams.
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
- Experience supporting government, public-sector, regulated, or security-conscious customers.
Nice to have
- Not stated.
Pay
$284K – $315K (base salary)
Tools
SaaS applications, APIs, cloud infrastructure, authentication, networking, observability, distributed systems
AI focus
Use AI, automation, scripting, or internal tools to improve support quality and scale.
Model-written summary · the original posting is authoritative