OpenAI
Support Operations Manager
$279K–$310K
San Francisco · Hybrid · Manager · Full-time · Posted Jul 13, 2026
- Experience
- 10+ years in support operations, including 4+ years leading senior individual contributors.
About the job
Leads support operations, partner and vendor performance, service governance, and automation programs to improve support quality and scale.
What you'll do
- Lead frontline operations design and multi-site partner management, including capacity planning, workforce management, and performance recovery.
- Own service governance and operational metrics, including automation, cost to serve, response time, productivity, and quality.
- Build reusable systems and embed LLM-powered tools into frontline workflows with engineering and risk teams.
What they ask for
- 10+ years of experience in support operations, including 4+ years leading senior individual contributors.
- Experience scaling support operations through organizational design and tooling in a high-growth technology company.
- Ability to define metrics, interpret dashboards, design experiments, and collaborate with engineering and data teams.
- Ability to translate support needs into requirements and own adoption, change management, and operational outcomes.
Pay
$279K – $310K USD base salary
Tools
LLM-powered tools
AI focus
Operationalize AI across support and embed LLM-powered tools into frontline workflows to reduce manual work and increase capacity.
Model-written summary · the original posting is authoritative