OpenAI
Support Program Manager, Partnerships
$216K–$310K
San Francisco · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 8+ years in program management, support operations, partnerships, or related roles within a fast-paced technology environment.
About the job
Leads support readiness and operational programs for cloud and strategic partnerships, creating scalable support experiences for customers across partner ecosystems.
What you'll do
- Plan and execute partnership support readiness, launch operations, and ongoing programs.
- Define partner support journeys, workflows, escalation paths, ownership, and cross-company handoffs.
- Set success metrics and operating rhythms, address risks, and use AI and automation to improve support operations.
What they ask for
- Experience working with engineering teams to translate technical requirements into operational plans.
- Experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
- Ability to align internal teams and external partners amid ambiguity, and balance strategic planning with hands-on execution.
Nice to have
- Experience in cybersecurity or life sciences.
Pay
$216K – $310K USD base salary
AI focus
Use AI and automation to improve partner-related support workflows and scale operations.
Model-written summary · the original posting is authoritative