OpenAI
Support Vendor Manager
$216K–$240K
San Francisco · Hybrid · Manager · Full-time · Posted Aug 6, 2026
- Experience
- 5+ years in vendor/BPO operations management, support operations, or partner performance leadership in a scaled environment.
About the job
Leads support vendor relationships and governance, managing performance, escalations, commercial operations, and scalable support models.
What you'll do
- Oversee vendor relationships and executive accountability across multiple support vendors/BPOs.
- Set performance expectations, run WBRs/QBRs, identify gaps, and drive remediation plans.
- Manage escalations and operational risks, and report vendor health, capacity risks, and scaling constraints to leadership.
What they ask for
- 5+ years in vendor/BPO operations management, support operations, or partner performance leadership in a scaled environment.
- Experience with vendor governance, including QBRs, SLA/KPI design, escalation paths, remediation plans, and cross-functional stakeholder management.
- Analytical and operational rigor, including using data to evaluate tradeoffs and drive outcomes.
- Familiarity with support tooling and operational systems, such as Salesforce Service Cloud or similar.
Nice to have
- Awareness of and some experience with workforce planning approaches across global, multi-site support operations.
Pay
$216K – $240K USD base salary
Tools
Salesforce Service Cloud
AI focus
Builds operating models and automation systems and agentic workflows to scale support without linear headcount growth.
Model-written summary · the original posting is authoritative