OpenAI
Technical Program Manager, Support Delivery
$216K–$240K
San Francisco · Manager · Full-time · Posted May 22, 2026
- Experience
- 8+ years in program management, operations, or support engineering.
About the job
Leads programs, operational frameworks, and tools that scale technical support delivery and improve customer experience for strategic customers.
What you'll do
- Lead support delivery programs, including workflow improvements, team operations, and knowledge management.
- Design and roll out internal support initiatives, coordinating requirements and implementation with internal teams.
- Identify and scale tools, automation, and AI-powered workflows to improve support efficiency and resolution quality.
What they ask for
- 8+ years of experience in program management, operations, or support engineering, focused on scalable processes and tooling.
- Experience shipping or maintaining tools and automations that eliminate manual work and scale beyond a single team.
Nice to have
- Uses ChatGPT and LLMs as co-developers to turn natural-language ideas into working code or queries.
Pay
$216K – $240K USD base salary
Tools
ChatGPT, LLMs, dashboards, ETL pipelines, low-code apps
AI focus
Use automation, LLMs, and internal tooling to scale practical AI-powered support workflows, reduce manual work, and improve resolution quality.
Model-written summary · the original posting is authoritative