Technical Systems Program Manager, User Operations

What you'll do

• Lead CRM systems initiatives across support and deliver solutions across Salesforce and adjacent platforms.
• Align stakeholders across business and technical teams to prioritize and execute cross-functional systems programs.
• Operationalize AI-native automation, orchestration, agentic workflows, and human-in-the-loop processes.

What they ask for

• 8+ years of experience driving high-impact technical programs in program management, technical program management, or an adjacent role.
• Strong understanding of CRM workflows and customer systems supporting user operations or support organizations.
• Experience across CRM systems, routing engines, and adjacent systems, with technical fluency in APIs, integrations, event-driven architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities.
• Experience partnering with Engineering, Revenue Operations, Security, and Enterprise Platform teams; experience in SOX/SOC2-controlled environments and understanding of SDLC, QA, release management, and operational governance.

Nice to have

• Ability to reason independently about technical system design, integration dependencies, and operational tradeoffs.
• Experience in AI-native, high-growth, ambiguous environments, or global support operations.

Pay

$216K – $240K USD base salary

Tools

Salesforce, APIs, integrations, event-driven architectures, enterprise SaaS ecosystems

AI focus

Operationalize AI-native workflows, including scalable automation, orchestration, agentic workflows, and human-in-the-loop processes.