OpenAI
Trusted Access Lead, Critical Harm Operations
$252K–$335K
San Francisco · Hybrid · Full-time · Posted Oct 29, 2026
- Experience
- 5+ years of management experience preferred; no other years specified.
About the job
Leads Trusted Access operations, managing a risk-operations team and improving customer access programs, service quality, and cross-functional execution.
What you'll do
- Own operating strategy and roadmap for Trusted Access programs, including customer journey, service commitments, and capacity decisions.
- Hire, manage, coach, and develop the team; lead complex escalations and align partner teams on customer outcomes.
- Partner with Product and Engineering to improve workflows, tooling, self-service, and AI-assisted operations, and measure service health.
What they ask for
- Experience building and running complex customer support, onboarding, access, risk, or service operations with measurable improvements.
- Formal people-management experience, including hiring, development, feedback, and performance decisions.
- Ability to make defensible tradeoffs with incomplete evidence and lead work across teams without direct authority.
- Analytical and technical fluency to diagnose workflow failures, evaluate automation, and partner on product and provisioning changes.
Nice to have
- 5+ years of management experience.
Pay
$252K – $335K (base salary); equity amount not specified
AI focus
Partner on AI-assisted operations and evaluate automation.
Model-written summary · the original posting is authoritative