OpenAI
Trusted Access Specialist, Critical Harm Operations
$189K–$280K
San Francisco · Hybrid · Full-time · Posted Oct 29, 2026
About the job
Owns and improves customer access workflows for a Trusted Access program, resolving complex eligibility and access issues and making the process more reliable.
What you'll do
- Manage the workflow from application through confirmed access, investigating complex cases and driving escalations to resolution.
- Turn recurring problems into product, process, guidance, and support improvements, and measure their effects.
- Develop and validate AI-assisted workflows and automation with appropriate checks, human review, and fallback paths.
Pay
$189K – $280K USD base salary
AI focus
Develop and validate AI-assisted workflows and automation with technical partners, including checks, human review, and fallback paths.
Model-written summary · the original posting is authoritative