Opendoor
Customer Experience Specialist
Tempe, AZ · On-site · Full-time · Posted Sep 28, 2026
About the job
Supports customers through Opendoor’s home-buying and home-selling processes by handling calls and written inquiries, resolving issues, and sharing customer insights with internal teams.
What you'll do
- Respond to customer, agent, vendor, and partner questions; explain home information, transactions, and buying and selling programs.
- De-escalate difficult interactions and coordinate with internal teams and external partners to resolve customer issues.
- Share customer insights with product teams and meet team performance goals, including adherence, productivity, and CSAT.
What they ask for
- Must work in the office on scheduled Monday, Tuesday, Thursday, and Friday shifts; weekend work is remote.
- Work the Friday–Tuesday schedule on a shift of 11:00 AM–8:00 PM or 1:00 PM–10:00 PM MST.
Nice to have
- Bilingual in English and Spanish.
- Experience in a fast-paced, high-volume call environment, real estate, or navigating multiple systems.
Pay
$25 hourly (base pay)
Model-written summary · the original posting is authoritative