OpenTable
Account Manager - Florida
$75K–$85K
USA (Remote) +1 · Remote · Manager · Full-time · Posted Oct 26, 2026
- Location
- USA (Remote)
Remote Location - Florida - Experience
- 3+ years; account management, customer success, or operational management within the restaurant or hospitality industry.
- Education
- Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
About the job
Manages a portfolio of restaurant partners in Southwest Florida, focusing on retention, revenue growth, reservation workflow optimization, and customer advocacy.
What you'll do
- Build restaurant relationships and meet retention, renewal, and upsell targets, including adoption of premium marketing tools.
- Conduct data-driven business reviews and partner with internal teams to resolve issues and improve products and workflows.
- Coordinate marketing initiatives and maintain account records, interaction logs, and activity metrics in Salesforce.
What they ask for
- 3+ years of account management, customer success, or operational management experience in the restaurant or hospitality industry.
- Reside in the Eastern Time Zone and close to an airport; Florida residence is strongly preferred.
- Expertise in restaurant operations and financial analysis, including interpreting P&L statements and business metrics.
- Demonstrated consultative client relationship management, objection handling, and ability to achieve retention or growth goals.
Nice to have
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Hands-on AI tool experience for account research, personalized communication, and workflow efficiency; familiarity with Salesforce, Google Workspace, and Apple operating systems.
Pay
$75,000 - $85,000 USD (base salary)
Tools
Salesforce, Google Workspace, Apple operating systems, AI tools
AI focus
Use AI tools for account research, personalized communication, and workflow efficiency; this is preferred experience.
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