OpenTable
Key Account Manager
$80K–$90K
New York, NY +1 · Manager · Full-time · Posted Oct 7, 2026
- Location
- New York, NY
New York, New York, United States of America - Experience
- 3+ years in account management, hospitality, restaurant operations, or a closely related field.
About the job
Manages a portfolio of high-profile restaurant partners, providing tailored account support, retention and growth strategies, and cross-functional coordination to help them succeed on OpenTable’s platform.
What you'll do
- Develop account-specific retention and growth strategies, and deliver data-informed business reviews and recommendations.
- Consult on product solutions, optimize platform usage, and guide complex onboarding and high-priority launches.
- Represent partner feedback internally and maintain documentation and scalable workflows, including through local market visits.
What they ask for
- 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field.
- Ability to build strategic relationships, provide consultative guidance, and communicate with executive-level stakeholders.
- Analytical skills to interpret data and metrics, identify trends, shape strategy, and measure impact.
- Based in the New York City metro area and able to travel domestically up to 60%.
Nice to have
- Experience managing high-profile, high-touch, or complex multi-stakeholder accounts.
- Knowledge of hospitality operations and familiarity with hospitality tools, CRM systems, or enterprise software such as Salesforce and Google Workspace.
Pay
$80,000 - $90,000 USD (base salary)
Tools
CRM systems, Salesforce, Google Workspace
Model-written summary · the original posting is authoritative